Second Opinion Service

Seeking a second opinion can provide valuable information for those facing a medical diagnosis that impacts their quality of life.

MedHealth’s Second Opinion Service provides confirmation of a diagnosis and treatment plans provided by treating specialists, leading to reassurance and peace of mind when making decisions about health and wellness. The service is trusted by health and life insurers, who offer the service to their members in order to connect people with an appropriate specialist to provide an independent second opinion.

The Second Opinion Service is a confidential and thorough review of medical records, pathology and scan results completed by an expert medical specialist following permission from the individual. It aims to clarify a current diagnosis and provides evidence-based medical guidance on treatment and procedural options.

A comprehensive written report is provided summarising the specialist’s opinion.

The Second Opinion Service is provided by certified, practicing specialists who live and work in Australia. Based on diagnosis, MedHealth will access the best placed medical specialist to complete the thorough and unbiased review of medical records, which may be completed via file review, or a telehealth or face to face appointment. If required, MedHealth can also facilitate a video or teleconference between the specialist and treating doctor for further clarification.

Since launch of the service with one major health insurer, results have included:

  • An average report turnaround of 4.5 business days
  • A Net Promoter Score of +79