How is telehealth used in workplace rehabilitation?

Telehealth simply adds another dimension to our existing injury prevention, recovery and return to work services. The core service remains the same, with the same goal of supporting someone to be safe and productive at work, or make a timely return to health and work after injury or illness.

With telehealth, we have even greater flexibility and agility in how the service is delivered. We can expedite access to the necessary preventative or recovery service, avoiding any potential delay in providing people with the tailored support they need. We can also work around any access issues to support clients in regional or remote locations, or those practicing social distancing or self-isolation.

Delivery channels

Just some of the delivery channels we use to deliver our services are:

  • Zoom and Skype technology
  • Teleconferencing
  • Webinars, Podcasts
  • Video tutorials and e-Learning


All workplace rehabilitation assessments (including initial needs, functional capacity, activities of daily living, workplace or vocational assessments) and case management services are available face-to-face from every brand within the MedHealth Rehabilitation and Return to Work Services division. The same referral processes remain in place and services are available immediately. This supports progression of recovery as per recommended expectations or guidelines.

These in-person services are supported by telehealth (phone or video conferencing) as and when required or appropriate to ensure timely, effective and quality services to people recovering from physical or psychological injury or illness and making a sustainable return to work.

In addition, new preventative and recovery services are available across the division to assist the growing number of people working from home. Virtual ergonomic assessments, online ergonomics training, mental health support, resilience training and strategies for coping with change and isolation aim to support people to work comfortably, safely and productively within the home environment.

Evidence based, self-paced and with an emphasis on self-management, this program is a series of modules that seek to address a client’s barriers to health, wellbeing and work. Based on adult learning principles, the content incorporates values and goal setting, the health benefits of good work and living with a health condition including pain, pacing techniques, improving sleep, building resilience and managing stress. Available anywhere at any time, the coaching is ideal for home-based learning and offers a cost-effective solution for people in regional or remote locations.

A Cognitive Behavioural Therapy (CBT) group-based resilience program delivered via Zoom, CBT Online sees clients work through a program which aims to strengthen their capacity to cope with changes and challenges, and to bounce back during difficult times. The facilitator can provide individual support through chat functions as well as enabling clients to interact and participate in group activities – just as they would in a face-to-face setting. Groups run weekly for five weeks, with sessions being 2 hours in duration. Pre and post assessments are completed to measure the effectiveness of group participation.

Support a client to build physical capacity, maintain work conditioning or retain independence with individually prescribed exercise services. Ideal for clients who may be facing delays in surgical interventions or practicing social distancing, the initial session may be completed face-to-face to educate the client, thereafter, sessions move to an online platform or over the phone. Services are delivered in accordance with the relevant professional and practice guidelines to ensure the safety, appropriateness and effectiveness of the service.

Career transition services assist an individual to stand out in an increasingly competitive field as they transition from one employment type to another as a result of redundancy, retrenchment, or physical or psychological injury or illness. The individual may face minor employment or biopsychosocial barriers, or a complex set of many. We respond with a highly tailored approach, focused on identifying, preparing for, sourcing and sustaining a new employment path for each individual. At the same time, we seek to address any biopsychosocial factors that may impact a successful, long term career transition.

How to refer to us

For a discussion on any of the services available from the MedHealth Rehabilitation and Return to Work Services division and to arrange a referral, please contact 1800 668 488. Alternatively, you can make a direct referral to the MedHealth workplace rehabilitation provider of your choice.