Effective communication between a Disability Employment Services (DES) participant and their provider is critical to make progress against plans and ultimately achieve employment success. However, sometimes a DES participant or their employer may have questions or are not sure what to do next. This is where the Complaints Resolution and Referral Service (CRRS) can help.

Denise* is one of the many Australians currently registered with a DES provider. After acquiring a physical disability, Denise was unable to return to her usual occupation as a Nurse. With a view to establishing a new career, she registered with a local DES provider, and is currently completing a Certificate III in Education Support while receiving the Newstart Allowance.

Denise was unsure as to what she was required to do as a jobseeker and wanted to gain some clarification. As a result, she contacted CRRS, which forms part of JobAccess, for assistance.

Denise stated she would like support in paying for her Working with Children and Police checks. Denise was also keen to learn more about the concept of Mutual Obligations Requirements.

CRRS contacted the DES and explained Denise’s questions. As a result, they were able to commence paying for her Working with Children and Police checks, remove the requirement for her to job search while studying and discuss Mutual Obligations with Denise.

*Names have been changed for privacy.

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